The entire process – from claim submission to settlement – is handled within a single, integrated environment. Data flows are seamless, eliminating errors caused by manual information transfers.
AIS Claim Center
Are you looking for a solution that flexibly adapts to customer needs and rapidly adjusts to regulatory changes? Discover a modular system designed for comprehensive claims management, tailored to the daily challenges of claims handlers.
Manage claims across
various lines of business
Enhanced self-service
for claims handlers
Less manual work,
faster decision-making
CHALLENGES
What issues are slowing down your claims process?
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Your current claims system can’t keep up with technological or regulatory changes
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Each process update requires lengthy IT work and costly deployments
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You lack task automation and AI capabilities in claims and appeals handling
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Claims handlers manually transfer data between systems and communication channels
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There are no tools for quick crisis response, such as in mass claim events
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Processes are fragmented, inconsistent, and heavily dependent on manual input
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Limited visibility into case statuses and no control over team workload
SOLUTION
Introducing AIS Claim Center
A response to business challenges in claims handling: complex and costly processes, manual workflows, limited flexibility, and difficulty implementing change. Instead of a rigid solution, you receive a set of modules that can be implemented gradually and integrated into your existing operational processes.
Depending on your organisation’s priorities, you can focus on what delivers the greatest business impact: speeding up service, reducing operational costs, or improving the customer and partner experience.
- FNOL
Enables customers and partners to report a claim and track its status in real time – without needing to call customer service.
- Billing
Provides full control over claims settlement costs and benefit payouts – supporting effective budget management and process profitability.
- Subledger
Helps track and report compensation-related payments – accelerating period closes and ensuring financial compliance.
- Assessor Portal
Streamlines cooperation with assessors – enabling quick information exchange, oversight of deadlines, and quality of assessments.
- Claims and Benefits Management
Allows for smooth execution of the entire claims process – from reporting and assessment to payout – with full visibility at every stage.
- Outbound Communication
Automates notifications for customers and partners – speeding up processes, increasing transparency, and reducing status enquiries.
VIDEO
See how the AIS Claim Center works in practice
OFFER
What makes AIS Claim Center stand out?
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Claims can be submitted automatically via multiple channels – online forms, emails, or external systems.
AI and OCR technologies read and process document content, extract data from attachments, and estimate claim costs based on images, history, or descriptions.
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Modules can be rolled out gradually, aligning investment pace with business priorities. Each component is configurable to organisational requirements – including product lines and regulatory changes.
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The system’s architecture supports continuous development – new functions can be added or adjusted without disrupting existing operations. This enables claims processing to scale with business growth without a complete system overhaul.
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AIS can integrate with key business systems – such as CRM, policy administration, finance, accounting, or external databases (e.g. DVLA). Information remains consistent and accessible in real-time across the process.
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AIS Claim Center modules can be deployed in a cloud environment, offering flexible resource management and cost savings.
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Book a demo – see the solution in action
Filip Wachowiak
HEAD OF INTERNATIONAL GROWTH
Write me a message or call
f.wachowiak@altkomsoftware.com
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+48 664 092 364opens a new WhatsApp window
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+48 664 092 364
+48 664 092 364
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What matters most to you?
FAQ
What customers ask most often?
AIS Claim Center can be integrated with existing policy, financial, payment and document management systems via APIs.
This gives claims handlers access to up-to-date policy and customer data, while information created during the claims process can be passed to other systems. Claim Center can be introduced as part of the existing IT landscape without replacing the core insurance system.