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Customer Experience

We design customer experiences through the lens of strategy and growth, helping financial institutions simplify customer journeys, remove friction, and create solutions that support revenue growth and operational efficiency.

  • Research and testing that
    reduce the risk of costly mistakes

  • Data-driven investment decisions

  • Simpler journeys and better
    customer experiences

  • Stronger loyalty
    and long-term relationships

Contact us

CHALLENGES

What are you focused on right now?

  • More effective processes
    I want key journeys to achieve the expected conversion rates and deliver measurable business outcomes.
  • Simpler experiences
    I want to reduce drop-off and make it easier for customers to use available features in a way that feels intuitive and convenient.
  • Consistency across every channel
    I want to align channels, systems, and teams around one unified customer experience.
  • Data-driven decisions
    I want to better understand user behavior and develop products based on evidence, not assumptions.
  • Balance and quality control
    I want to align business, technology, and regulatory requirements, including accessibility standards such as WCAG, while relying on clear quality metrics.

OFFER

The support you’re looking for

We help financial institutions better understand their users, improve digital products, and make better decisions at every stage of the design process.

CASE STUDIES

Selected projects

See all case studies
  • Comprehensive redesign of Aljazira Bank’s mobile app delivered a modern, intuitive user experience, significantly faster…
  • Case study of Altkom Software's project for Europa Ubezpieczenia
    Europa Ubezpieczenia was facing poorly structured purchase process that prolonged customer decision-making. The redesigned platform…
  • Altkom Software's case study of Improving processes in the bank’s app
    Bank customers want to manage financial matters on their own, without visiting a branch. The…
  • Freight exchange shipment order and loading details
    Executed a 3-month product discovery process to assess market demand, pinpoint required functionalities, and boost…
  • New STC platform interface shown across multiple device screens
    Comprehensively enhanced the functionality of the CMP platform by mapping and designing core processes, refining…
    See all case studies

    BENEFITS

    Why is it worth it?

    PARTNERSHIP

    Create a better experience for your customers

    • Conversation with an expert

      Schedule a conversation to discuss your needs, goals, and the areas where you want to improve Customer Experience.

    • Workshops

      During the workshops, we jointly define challenges, user needs, and the direction for next steps.

    • Tailored proposal

      We prepare a proposal aligned with your priorities, organizational scale, and scope of support.

    Contact our expert

    Filip Wachowiak

    Head of International Growth

    BLOG

    Read more about the role of customer experience in digital product development

    • Audyt UX aplikacji bankowej — punktowe poprawki, audyt UX czy redesign aplikacji mobilnej banku
      Marta Rutkowska
    • Altkom Software's article about feature roadmap in banking app
      Jakub Szeszko
    • Altkom Software's article about designing banking apps for multilingual markets
      Jakub Szeszko
    • Altkom Software's article about common UX problems in banking apps
      Kornelia Marczewska

      FAQ

      What customers ask most often?

      CX impacts customer loyalty, conversion rates, and brand perception. Better experiences drive engagement and customer value.